General Policy. All orders for Purchased Products (as defined in the Wikibuy Terms of Service and End User License Agreement) are fulfilled by Wikibuy Sellers. All purchases are subject to the applicable return policy posted during checkout. Return policies vary from product to product. Some products featured on Wikibuy are non-returnable and will be clearly noted as such during checkout. When returns are offered for Purchased Products, Wikibuy assumes final responsibility for the returns and refunds as promised at the time of purchase.
Return Process. The return process for each purchase of a Purchased Product will vary depending on the method of purchase.
A. If you placed your order on Wikibuy.com and Wikibuy charged your card, Wikibuy will coordinate the return process for your purchase. Wikibuy will follow the applicable posted return policy and instruct you how and where to send each item. Wikibuy will credit the payment card used to make the purchase once we confirm the item has been properly returned. The amount credited back to your card will be net of any applicable fees (such as restocking) noted in the applicable return policy.
To initiate a return, select the return button on from your order history page (https://wikibuy.com/orders) and follow the instructions on the screen. If you are not able to initiate the process from your account you may email us with your full name, contact info, order number, and a description of the return reason at email@example.com.
B. If you completed checkout for a recommended product on a Wikibuy Seller's site and they charged your credit card, you should work directly with that Fulfilling Merchant to process a return. The Fulfilling Merchant must either provide a return address within the United States or pay for return shipping to an international address. If a Fulfilling Merchant does not provide a return address in the United States or free return shipping to an international address, you may file a Wikibuy Guarantee claim at https://wikibuy.com/our-terms/wikibuy-guarantee to seek help with your return.
In all instances and regardless of the return process, you should insure the shipment for the value of the merchandise and ship your return with a signature shipping service. Items valued at over $75 must be returned to the Fulfilling Merchant with a trackable shipping service. For items below $75, we suggest USPS delivery confirmation service. If a package doesn't arrive and you don't use a trackable method to return or if you refuse the shipment as a method of return, we may not be able to cover you under the Wikibuy Guarantee program.